Frequently Asked Questions

Delivery times may vary depending on the type of product selected. Generally, delivery times are 10 to 15 business days. If, however, this timeline cannot be met for various reasons, you will be contacted via email.

Shipping costs may vary by region. If no shipping fees appear when you place your order, you will be contacted after your online order is submitted to notify you of the shipping costs.

Yes! To have your order delivered to an address other than the buyer's, please enter it in the shipping address section.

Your order can be paid online via Visa credit card, Mastercard, Apple Pay, and Google Pay.

Please note that prices are listed in Canadian dollars, and sales taxes as well as shipping fees are additional. Where applicable, customs brokerage fees may apply. Customs duties will be the customer's responsibility and are not included in the purchase amount. We would like to clarify that all shipping rates are approximate and may be changed without notice. Currently, products are shipped exclusively to CANADA!

We calculate taxes in accordance with the delivery location and product type.

Please contact us to cancel your order by phone: (418) 998-2304 or by email: commandes@sucreriesdl.ca within 24 to 36 hours after placing your order.

For all refunds, you must contact us either by email commandes@sucreriesdl.ca or by phone at 418-998-2304 to obtain a refund approval. If you did not obtain this authorization, no refund will be permitted.

You have 21 days from your purchase to request an exchange or refund.

Please note that shipping fees will be your responsibility and the products must be in their original packaging, unopened, and accompanied by the refund authorization number

Sucreries DL reserves the right to deny any exchanges or refunds for sold products.

No, there is absolutely no need to book. However, check our website or social media to see if there is picking available that day.

U-pick small fruit is sold by weight. The price is set at the start of each season

Debit card;

Credit card;

Cash.

Yes, we have parking at the farm. If the parking lot is full, you can park on the Morne Road across from our farm.

Yes, you can bring your own containers from home.

The weight of these containers will be measured when you arrive to be subtracted at the end of your picking session.

If you don't have suitable containers, we sell empty baskets

Unfortunately, we do not accept animals in our fields during the summer. On the other hand, they are allowed on our terrace, provided they are kept on a leash, of course!

We have a terrace primarily dedicated to customers grabbing a coffee, but once you’ve finished picking camellias, you can bring your blanket and picnic and set up between the rows of camellia shrubs located in our first field facing 277.

In the event that the product you ordered is out of stock, we will notify you of the approximate delivery lead time.

If a product does not meet your expectations, please contact us as soon as possible, having the lot number listed on the product on hand, either by phone at 418-998-2304 or by email at commandes@sucreriesdl.ca

Delicate Golden Flavor
Delicate, refined flavor. Syrup ideal for crepes, fruit, and ice cream.

Rich Amber Flavor
Sweeter profile with a subtle caramel note. Most commonly used in recipes, but also works perfectly for crepes.

Rich Amber Flavor (lighter variant)

This is not a standalone category, but since the Amber category is a broad one ranging from 75% to 50% light transmission, we wanted to distinguish between our syrups that hit 70-75% light transmission and those that are slightly darker.